FAQ – YAVOOO Store

Quick answers to the questions we get asked most. Can't find what you need? Reach out at official.yavooo@gmail.com and we'll help you out.

Shipping

How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, you'll get a confirmation email with tracking. We ship worldwide via AusPost, and delivery times vary depending on your location and customs processing.

Is shipping free?
Yes, shipping within Australia is free. For international orders, customers are responsible for any customs duties or import taxes that may apply.

Can I track my order?
Yes. As soon as your order ships, you'll receive a tracking link by email.

Returns & Exchanges

What's your return policy?
Returns are accepted within 30 days of delivery for exchange or store credit. Refunds are not offered. Items must be unworn, unwashed, and have tags attached to qualify.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer.

How does store credit work?
Store credit is issued as a YAVOOO gift card via email and never expires.

What if my order arrives damaged or incorrect?
Contact us at official.yavooo@gmail.com and we'll sort it out.

Sizing

Do YAVOOO pieces run true to size?
Our hoodies, crewnecks, and tees are heavyweight streetwear built with an oversized, relaxed fit in mind. Check the size guide on each product page before ordering, and if you're between sizes we generally recommend sizing down for a more fitted look or staying true to size for the full oversized silhouette.

Payment

What payment methods do you accept?
We accept secure payments through Shopify Payments, including major credit and debit cards.

Contact

How do I get in touch?
Email us at official.yavooo@gmail.com. If it's about an existing order, include your order number so we can help faster. We're based in Melbourne, Australia.